Faq

Policies

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Shipping & delivery

Every client is unique, every project is unique, by working together we can ensure that not only do we meet our clients' expectations but wherever possible exceed them. These are our services and areas of intervention.

We only work with some of the best and well-known office furniture suppliers in the world that we know will bring quality to the table, and we pride ourselves for having an extensive knowledge about workspace furniture and ergonomics.

With our knowledge and our partnerships with global furniture suppliers, we will be able to offer you the perfect furniture solution for your business that will fulfill your needs and comply with your corporate image.

Standard delivery option

  •   Enjoy free delivery on all your Home2Decor orders.
  •   For all confirmed orders to be delivered via standard delivery option, the estimated delivery time is 7-10 weeks from the order confirmation date.
  •   While we ensure that you receive your orders within the delivery time indicated in our policies, unforeseen and uncontrollable events may cause the delay of your delivery. In such cases, we will contact you and keep you informed.

We can deliver products within the following categories:

  •   Workstations and system furniture
  •   Executive furniture
  •   Meeting room furniture
  •   Storage systems
  •   Ergonomic office chairs
  •   Height-adjustable tables
  •   Conference and Training Furniture

Note: While we ensure that your order is delivered on time, unforeseen events sometimes cause a delay. In such a case, we will keep you updated throughout and do our best to delivery quickly.

Installation & assembly

Our team have a waste experience in furniture installations and we will be in charge of installing any new furniture at your office.

Home2Decor charges you nothing for the assembly and installation of all Home2Decor products, including loose furniture, modular kitchens, wardrobes storages and more.

However, please note that Home2Decor professional services are not part of free installation.

Home2Decor professional services

When you design your home with Home2Decor, we offer Home2Decor professional services, like civil work, false ceiling, laying of floors, etc., that are not part of free installation. These services are executed by a highly skilled team and their charge is included in your final bill.

  •   Highly trained members of our team will assemble and install all furniture, interior fittings.
  •   All Home2Decor professional services are chargeable and have a fixed unit price.
  •   Based on the design and site requirement, the exact cost for Home2Decor professional services will be included in your final BoQ.

Services and handling fee

Home2Decor brings you one of the best end-to-end home design experiences in the world. From world-class design to installation, quality checks, warranties to post-sales care, you get it all with Home2Decor . The service and handling fee is a global norm for the services industry and allows us to deliver a host of professional, value-added services.

To bring you a superlative experience, the service and handling fee is charged at a flat rate of 8% of your final bill value. The mandatory charge is applicable on all Home2Decor orders and is duly added to your invoice, as we take pride in our policy of no hidden charges, ever.

The fee covers a multitude of expenses arising throughout your project and includes, but is not limited to, the following:

Secure packaging

All Home2Decor products are made with love and we take all care to transport it with the same love. This requires secure packaging with supplies like custom boxes, bubble wrap, packing peanuts, foam film and more, which ensures damage-free shipping. What’s more? We’ll even send helpers to do all the heavy-lifting at the time of delivery.

Professional site supervisor

Imagine if you had to never visit your home during installation. With Home2Decor , you can simply relax as we do all the running around. Your dedicated site supervisor manages your project, on-site every day. He/she takes care of everything from regular quality checks to clearances and compliances.

Site preservation and maintenance

From covering switch boards, floors, walls to any existing furnishings, Home2Decor takes all professional measures to ensure that no damage is rendered to your home during any installation services. So, don’t worry about new scratches or broken edges—your property is preserved and maintained with utmost care.

Labor management

All workers on site are managed by Home2Decor, which takes into account planning, procuring, labor law and safety compliances, discipline and grievance handling, etc. We save you from all the chaos so that, in the end, you get a beautiful home without losing your peace of mind!

Deep cleaning

At Home2Decor, we clean the mess we make! Every nook and corner of your home is professionally deep cleaned after the interior installation is complete. So, you get a beautiful, spick and span home that you can move into right away.

Post-sales care

Facing an issue with your interiors? Our customer service is simply a call or email away. Our grievance redressal team ensures that your problem is resolved at the earliest. You can avail our post-sales care for all Home2Decor products covered under the Home2Decor quality promise, in keeping with the applicable terms and conditions.

Payment & financing

Home2Decor offers multiple online and offline payment gateways to make your interior purchase completely hassle-free.

Online payments

  • All major credit and debit cards
  • All major wallets including Airtel, Freecharge, PayZap, etc.
  • Netbanking
  • PayUmoney
  • EMI for Amex credit cards
  • Bank wire transfer
  • Note: Opting for a bank wire transfer? Here are our details:
  • Account/Beneficiary Name: HOME INTERIOR DESIGNS E-COMMERCE PRIVATE LIMITED
  • Bank Name: HDFC BANK LTD,
  • Account Number: 50200005455552
  • Bank IFSC Code: HDFC0001755
  • Bank Branch Code: 001755
  • Swift Code: HDFCINBB

Offline payments

If you wish to pay your order via a cheque/demand draft in favor of ‘Home Interior Designs E-commerce Private Limited’. Please get in touch with your project manager to opt for this option.

Easy EMIs

Design now and pay later!
Home2Decor offers easy financing for your home interiors including 0% interest loans.
In association with major financial institutions like Bajaj Finserv, ICICI, Aditya Birla, etc. you can choose from a range of financing options. Know more here.

Transaction security guarantee

Home2Decor respects your financial privacy, and we guarantee the security of all online transactions made with us.

Home2Decor respects your financial privacy and we guarantee the security of all transactions made with us.

Transaction failures

In the event of a failed online transaction, no amount is deducted from your account or card. When placing the order please ensure that you are connected to a stable internet connection, and all entered details are correct, as these often result in transaction failures.

Should you still need any assistance with your payment, please contact us at +91-8039-512-060 between 10 am to 9 pm, from Monday to Saturday.

Cancellations

Changed your mind? No problem. All loose furniture orders can be cancelled within 48 hours of order confirmation. However, given the nature of made-to-order products, we are unable to accept cancellations on personalized items after order placement.

If you’re designing your home with Home2Decor and choose not to go ahead with us, we’d be sad to see you go but happy to refund your 10% payment as Home2Decor store credit only. You can redeem it anytime to shop at www.home2decor.com.

Return, exchange & refund

Returns are easy with homefuly.

In the unlikely event that your ordered product(s) is damaged in transit or during installation, exhibits manufacturing defects or you’ve received the wrong order, we would be happy to initiate a return and offer you a replacement.

We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective Home2Decor product, or it doesn’t match our original specifications, Home2Decor gives you the following options for returning the product:

  • 1. Rectify/Replace the returned product.
  • 2. Exchange with another product, wherein
    •   if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.
    •   if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
  • 3. Get store credit in your Home2Decor account.

One way or the other, you will end up with a great product!

We will honour your request to return a product under the following conditions:

  • 1. All products must be returned unused with their original price tags and labels.
  • 2. The original invoice must be presented upon returning the merchandise.
  • 3. Our quality assurance team will inspect all returned items within 72 hours of the request. Only when it passes our standard quality assurance test, will we be able to process the return.

Note

  • 1. Customised furniture pieces purchased from Home2Decor cannot be returned or exchanged.
  • 2. Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
  • 3. Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.

Warranty

Duration

Home2Decor offers 5 years warranty against any manufacturing defect on modular furnitures. For other items like kitchen appliances, wallpapers, lighting solutions, decor solutions homefuly will extend the warranty offered by the product brand to the customer directly.

Terms & Conditions

  • 1. The service will meet your requirements.
  • 2. The service will be uninterrupted, timely, secure, or error-free.
  • 3. The results that may be obtained from the use of the service will be accurate or reliable.
  • 4. In the event that repair work has been done to a product without any authorisation from Home2Decor, the product’s warranty coverage is automatically void.
  • 5. Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.